Toll-Free Number

When you transfer your toll free number under a Simplifyfax Toll Free plan of your choice, you will enjoy value-added services included in the package! To start transferring your toll free number to Simplifyfax, please pass the following:

1. Completely filled out transfer form
   
   
2. Latest billing statement (30 days) with your name, billing address and toll free number
   
   
3. Fax these documents to 1-888-217-4459.

Transfer may take 10-40 days depending on the release date by the company you're subscribed to.

If you have any further questions and inquiries, call us at our customer hotline number 877-650-1718, or send at email to info@simplifyfax.com. Our technical support representatives will be available for a live chat support daily at 9 am to 12am EST.

Porting Guidelines

Every order must have the following:

1. Completed LOA-Letter of Authorization:

   • End User Name

   • End User Address (must match invoice)

   • Current Provider

   • BTN-Billing Telephone Number (required)

   • Telephone Number to transfer

     • If porting more then one Telephone number, they must be listed on invoice

     • If remaining Telephone numbers are not porting and staying with current carrier, note the LOA

     • If customer has Distinctive Ring, note LOA to Port or Disconnect

     • Signature and dated within the last 30 days
       

2. Clear Invoice from Current Provider:

• Most recent invoice

• Name - list all names including Contact and Business names

• Address - if billing address is different then service address, note service address on LOA

• Telephone Number listed for every number that is porting

Guidelines:

• All numbers porting should be verified with the porting tool

• All Orders must be received via the Wholesale/Commercial LNP Fax Queue-one fax per BTN

• Orders will be processed once a complete LOA and Invoice are received

• All Updates received from vendors will be submitted via LNP Fax Queue

• Toll Free Numbers must be entered in Cust Maint before order is submitted in the LNP Fax Queue
  

Intervals:

• Once a clear order has been received, the standard interval is 21 business days [based on longest carrier]

• If an order has been rejected then resubmitted the interval starts again

• Reject is escalated internally if it ages four or more days without action from CSR

• Order is escalated with carrier if FOC is not received within 9 calendar days of port submission

Expedite Orders:

• A complete order must be received via the wholesale / Commercial LNP Fax Queue with a follow-up email stating
  why this is an expedite request, ex: customer will be out of service

• Each expedite order will be processed on a case by case, depending on the underlying carrier
  

Information to be submitted to Simplyfyfax should be accurate with previous records from old provider to avoid delay in processing your transfer request.